Help & FAQs

Help & FAQs

Which phone models does Zenithj offer cases for? We offer cases for most popular models, including iPhone, Samsung Galaxy, and select Google Pixel devices. Please select your exact model on the product page to ensure a perfect fit for cutouts (camera, buttons, charging port).

What materials are the cases made from? How durable are they? Our cases are made with military-grade drop-tested materials, combining a soft TPU bumper with a hard PC back panel for reliable everyday protection. See each product page for specific material details.

Will the case interfere with wireless charging? No. All of our cases support wireless charging — no need to remove the case to use a Qi wireless charger.

Are your cases MagSafe compatible? Select collections include a built-in magnetic array for MagSafe accessory attachment. Check the product page for the "MagSafe Compatible" label.

Will clear cases turn yellow over time? Our clear cases use anti-yellowing materials, but prolonged exposure to direct sunlight or high heat may cause slight discoloration over time — this is normal.

Orders & Shipping

How can I track my order? You'll receive an order confirmation email after checkout, and a shipping confirmation email with tracking information once your order ships. Click the tracking link to check your package status.

How long does shipping take? Standard delivery takes 5-12 business days after processing (processing takes 1-2 business days). See our full Shipping Policy for details.

Can I modify or cancel my order? Please contact us as soon as possible via our Contact Us page. If your order hasn't entered fulfillment yet, we'll do our best to help modify or cancel it. Once shipped, orders can no longer be changed.

Do international orders have to pay customs duties? Any customs duties, import taxes, or related fees on international orders (outside the US) are the responsibility of the recipient and are not collected by Zenithj. Amounts vary by local customs regulations.

Returns & Exchanges

Can I return my order? Yes. Unused items in original packaging and resellable condition can be returned or exchanged within 30 days of the order date. See our full Returns & Exchanges policy.

How do I start a return or exchange? Visit our [Start a Return or Exchange] page, enter your order number and email, and follow the prompts to submit your request.

Who pays for return shipping? Returns for store credit include a free prepaid return label (US only). Returns for a cash refund incur a $5 handling fee. International orders do not receive a prepaid return label.

Can "Final Sale" items be returned or exchanged? No, items marked "Final Sale" are not eligible for return or exchange. Please review carefully before purchasing.

Coupons & Discounts

I forgot to apply my discount code at checkout — what should I do? Contact us within 12 hours of placing your order and we can apply the discount code for you. Requests after 12 hours cannot be honored.

Can I stack multiple coupon codes? Only one coupon code can be used per order — codes cannot be combined.

Can I apply a coupon code to a past order? No. Coupon codes cannot be applied to previous purchases or retroactively applied after an order has shipped.

Warranty & Support

Do your cases come with a warranty? We offer warranty coverage for manufacturing or material defects. If you experience a quality issue not caused by misuse, please contact us with your order number and photos of the issue.

What if my case arrives damaged or I received the wrong item? Please contact us via our Contact Us page within 7 days of delivery with photos of the issue, and we'll arrange a replacement or refund as quickly as possible.

If you don't find the answer you're looking for here, feel free to visit our Contact Us page and our support team will be happy to help.

Want me to adjust any specifics — actual warranty length, return address (US vs. international), or the exact list of supported phone models?