Last updated: August 6, 2026
We want you to feel confident shopping with Hierliy. This policy explains when returns, exchanges, and refunds are available.
30-day return window
You may request a return within 30 days after your order is delivered. To qualify, the item must be unworn, unused, unaltered, and returned in its original packaging with all tags, accessories, and promotional items included. Proof of purchase is required.
Items that cannot be returned
- Personalized, engraved, made-to-order, or custom-sized products;
- Earrings or other pierced jewelry after the hygiene seal has been opened;
- Gift cards, final-sale items, and items marked non-returnable;
- Items damaged by misuse, improper storage, normal wear, chemicals, water exposure, or unauthorized repair.
Natural stones and product appearance
Natural stones, pearls, and crystal-inspired materials may vary in color, pattern, translucency, inclusions, and size. These characteristics are not defects when they are consistent with the product description. Screen settings and lighting may also affect color appearance.
How to start a return
Contact us through the Contact page before sending anything back. Include your order number, the item you wish to return, the reason, and clear photos if the item is damaged or incorrect. Returns sent without prior authorization may not be accepted. We will provide the approved return address and instructions.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable except where required by law. Use a trackable, insured service; Hierliy is not responsible for returns lost in transit.
Damaged or incorrect orders
Inspect your order promptly. Contact us within 7 days of delivery if an item is damaged, defective, or incorrect, and retain all packaging. After review, we may offer a replacement, repair, store credit, or refund as appropriate.
Refunds
We will inspect approved returns and notify you of the result. Approved refunds are issued to the original payment method, generally within 10 business days after inspection. Your bank or card issuer may require additional processing time.
Exchanges and cancellations
The fastest exchange method is to return the eligible item and place a new order. Orders can only be cancelled before fulfillment begins; cancellation is not guaranteed. Consumer rights that cannot legally be excluded remain unaffected.