Last updated: August 6, 2026
Hierliy is committed to providing clear support before and after your purchase.
How to contact us
Please use the store’s Contact page for product questions, order assistance, returns, privacy requests, or legal notices. Include your order number when contacting us about an existing purchase.
What to include
- Your name and preferred reply email;
- Your order number, if applicable;
- A clear description of the question or issue;
- Photographs of the item and packaging for damage, defect, or incorrect-item claims.
Response times
We aim to respond within 2 business days. During holidays, launches, or periods of unusually high demand, replies may take longer. Sending repeated requests may delay handling.
Returns
Do not mail a return until we provide authorization and the correct return instructions. The shipping origin shown on a parcel is not necessarily the approved return address.
Privacy and safety
Never send full payment-card numbers, account passwords, or other unnecessary sensitive information through the contact form. For privacy requests, describe the right you wish to exercise and the country or state where you reside.
For additional information, review our Refund Policy, Shipping Policy, Privacy Policy, and Terms of Service.